![]() ![]() “It was never contemplated that we’d be this far out,” Andriuk said. Man Hit With $2K Bill for Surprise 17-Hour Call.MDX never told the public about the six-month suspension of billing because, Andriuk said, it did not know how long the system was going to be down after the transition began on Oct. And, six months later, it’s still not clear the system is working properly remember, they cannot say how many vehicles are not paying and how much the authority is owed.Īsked if the entire project has been a fiasco, Andriuk replied, “No, I think it’s a lesson learned and we move on.” Now, as MDX struggles to transition away from the ETCC system to a new system, the authority has suspended toll-by-plate billing. Drivers have complained of being repeatedly billed based on video that clearly showed it was not their car going through the toll plazas. Since then: the project budget has ballooned from a projected $31.4 million in 2010 to $46.7 million today - a nearly 50 percent increase the completion date has moved from June 2011 to June 2014 MDX has terminated ETCC’s involvement in the project and the whole affair is mired in complex litigation.įor customers, the toll-by-plate system resulted in so many false billings that, in the litigation, MDX claims the “volume and consistency” of “careless billing errors” has harmed customers and damaged MDX’s brand. It is the latest in a long string of mishaps, which MDX claims in court filings began soon after it awarded its open-road tolling conversion and its account management and toll enforcement system projects to a Texas company, Electronic Transaction Consultants Corp. Miami-Dade Taxis to Accept Credit Cards.Instead, six months after shutting down the old system and trying to transition into the new one, MDX cannot tell NBC6 how many vehicles have passed through toll plazas without paying and how much money they owe. The lapse was caused by a longer-than-expected transition from a problem-plagued system that was supposed to transform MDX highways into a model of toll-by-plate technology. The authority said it does not know if that trend carried into this fiscal year, ending June 30, 2014. Or it could be much higher, because toll-by-plate is the fastest growing method of payment for MDX users, increasing by 140 percent from fiscal years 2012 to 2013. Some, Andriuk said anecdotally, have inquired about the lack of billing and voluntarily paid.īut, based on last year’s toll-by-plate charges of $15 million, the six-month bill could total $7.5 million. ![]() The authority said it cannot determine how many of its 60,000 toll-by-plate users will be billed, or how much money they owe the authority. "We do have to collect a toll, and that’s really the bottom line." We can understand dire straits," he said. "We're willing to work with anybody as we’ve done in the past. He said the bills will direct customers to the website and, for those with hardships paying the bills, a phone number they can call to discuss options. Man Tallies Up More Than $200K Tab on Toll Road.On April 15, MDX says it plans to inform those who have racked up a half year’s worth of tolls that they have 30 days to pay up for their first three months - and 30 more days to pay for the second three months – or ultimately face fees, collections actions and even a freeze on their vehicle registrations that would prevent them from renewing or transferring their tags.Īsked what he would say to those about to be given two months to pay six months of tolls, Stephen Andriuk, head of toll operations for MDX, said, “The best thing to tell them is to hang in there, that MDX is doing the right thing.” By now, drivers whizzing through Miami-Dade Expressway Authority open-road toll plazas without SunPass transponders were supposed to be paying monthly invoices sent to the addresses where their vehicle license plates are registered.īut the Team 6 Investigators have uncovered a stunning lapse in the MDX toll collection system: owners of vehicles without SunPass accounts have not been sent a bill since October 1, interrupting the collection of what could be about $7.5 million in so called toll-by-plate charges over the last six months.Īnd if drivers zipping through the plazas without SunPass thought the absence of bills meant they were getting a free ride, they are about to get a rude awakening.
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